Privacy Policy

This policy explains what personal information Bioseren Medical Solutions Private Limited, operator of the Wear Metal brand (“the Company”, “we”), collects when you use our website or place an order, how we use it, and the choices you have. The Company is the data controller for all personal information processed through this website. By using the website you consent to the practices below.

1. Information we collect

When you browse the site we collect basic technical information such as your IP address, device, browser, and pages viewed.

When you purchase, we collect your name, shipping and billing address, phone number, email address, and any order notes you leave. Payment information — card numbers, UPI credentials, net-banking passwords — is captured by our payment gateway and is never visible to us.

2. How we use it

We use your information to fulfil and ship orders, communicate about your orders, provide customer support, prevent fraud, improve the site, and send marketing communications only if you have explicitly opted in. We do not sell your data to third parties.

3. Who we share with

We share the minimum information necessary with: our payment gateway (to process payments), our logistics partner (to deliver your order), and trusted analytics and hosting providers. Each of these is contractually required to protect your information.

4. How long we keep it

Transactional records are retained for eight (8) years as required by Indian GST law. Marketing contact information is retained until you unsubscribe.

5. Your rights

You have the right to access, correct, or request deletion of your personal information, subject to our legal retention obligations. To exercise any of these rights, email us at kunal.nihalani@icloud.com. We respond within one working day.

6. Cookies

We use functional cookies required for cart and session management, plus analytics cookies to understand how the site is used. You can disable non-essential cookies through your browser settings without affecting checkout.

7. Contact and escalation

For any privacy concern that needs to be escalated, email kunal.nihalani@icloud.com. This reaches Kunal Nihalani directly. You can also write to us at our registered address: